FREQUENTLY ASKED QUESTIONS

- Can I order by phone?​

  • Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. 

 

-What kinds of payment methods do you accept?

​We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • CARNET
  • JCB
  • iDeal
  • Giropay
  • Sofort
  • EPS
  • Bancontact
  • Maestro
  • Przelewy24 (P24)
  • SEPA
  • Dinners Club
  • Cirrus
  • Google Pay
  • Samsung Pay
  • Apple Pay
  • Amazon Pay

- Is my privacy and personal information secure on your site?

Shopping in our site is safe and secure.​​​

 

-Where do you ship from?

​We ship from sweat-free factories located in Beijing, California and now France. So, please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing. We ship for Free World wide via Parcel. This way you are able to receive your items internationally without having to pay any import taxes for orders below $1000. 

-Can I change my address/order?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

-How do I check on the status of my order?​

  • Confirmations are sent via email within 30 minutes when

 

  • * Your order has been received or
    * Your shipment has been processed, based on the valid email address provided to us.

 

  • If you did not receive any confirmation emails, please check your email spam filter.

-Why was my order cancelled?

  • The Unique Random Paradise team was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

 

  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

 

- How much are the shipping costs?

Worry no more because shipping is on us! Every order includes free worldwide shipping.

  • Free worldwide standard shipping on all orders.
  • Worldwide express shipping with a small cost.

 

- Which international countries do you ship to?

We offer Free Worldwide Shipping.

 

- How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. ​

 

-Do you have any other question?

Please send your inquiries to support@uniquerandomparadise.com

Our Customer Service Team will review and respond to your email as quickly as possible. :)